Frequently Asked Questions

Our signature Original Recipe chicken, famous for its unique blend of spices, is our most popular item. The 2-piece dark meal with biscuit and jalapeños is a customer favorite. Our spicy chicken tenders and honey butter biscuits are also extremely popular choices.

While we specialize in chicken, we do offer several sides that are vegetarian-friendly including coleslaw, mashed potatoes, corn, and our famous jalapeños. Please note that some items may be prepared in shared equipment. Contact your local restaurant for specific ingredient information.

Yes! Most of our menu items can be customized. You can substitute sides in combo meals, choose your preferred chicken pieces (white or dark meat), and adjust spice levels when available. Some customizations may affect pricing.

Absolutely! Nutrition information for all menu items is available on our website and in-restaurant. We provide detailed information including calories, fat, sodium, and allergen details to help you make informed choices.

Delivery hours vary by location but typically run from 10:30 AM to 10:00 PM. We deliver within a 3-mile radius of each restaurant. You can check if we deliver to your area by entering your address on our website or app.

Yes, there's typically a $2.99 delivery fee per order. Most locations have a $12 minimum order requirement for delivery. Delivery fees may vary by location and during peak hours or special events.

Standard delivery time is 25-35 minutes from order confirmation. During peak hours (lunch and dinner rush) or bad weather, delivery times may extend to 45-60 minutes. You'll receive real-time tracking updates via text or app notifications.

Yes! You can schedule orders up to 24 hours in advance through our website or mobile app. This is perfect for catering orders, office lunches, or planning ahead for busy days.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, cash, Apple Pay, Google Pay, and Samsung Pay. Gift cards are also accepted both in-store and for online orders.

Yes! Join Church's Rewards to earn points on every purchase, get exclusive offers, and receive a special birthday treat. You'll earn 1 point for every dollar spent, and 100 points equals $5 in rewards. Sign up is free through our app or website.

Check our website, mobile app, and social media for the latest deals. Church's Rewards members receive exclusive offers via email and push notifications. We also regularly feature limited-time promotions and family meal deals.

Most Church's Chicken locations are open Sunday-Thursday from 10:30 AM to 10:00 PM, and Friday-Saturday from 10:30 AM to 11:00 PM. Hours may vary by location and holidays. Use our store locator to find specific hours for your local restaurant.

Use our store locator on the website or mobile app. Simply enter your address, zip code, or city to find nearby locations with addresses, phone numbers, hours, and available services like drive-thru or delivery.

Most menu items are consistent across all locations, but some regional specialties or limited-time offers may vary. Drive-thru availability, breakfast hours, and some local promotions may differ by location. Check with your specific restaurant for details.

We take food allergies seriously. Our menu includes allergen information, but please inform staff of any allergies when ordering. Due to shared cooking equipment and preparation areas, we cannot guarantee complete allergen-free preparation. Always consult with restaurant management for severe allergies.

We follow strict HACCP (Hazard Analysis Critical Control Points) guidelines, maintain proper food temperatures, practice regular hand washing and sanitization, and conduct routine health inspections. All team members receive ongoing food safety training.