Terms of Service

1. Introduction and Acceptance

Welcome to Church's Chicken ("we," "us," "our," or "Company"). These Terms of Service ("Terms") govern your use of our website, mobile applications, food delivery services, and all related services (collectively, the "Services") operated by Church's Chicken, located at 2704 Polk St A, Houston, TX 77003, USA.

Agreement to Terms: By accessing, browsing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our Services.

Eligibility Requirements: You must be at least 18 years of age or the age of majority in your jurisdiction, whichever is older, to use our Services. By using our Services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into a binding agreement.

Account Responsibility: If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

Updates to Terms: We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with a new effective date. Your continued use of our Services after such updates constitutes acceptance of the modified Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Company," "we," "us," or "our" refers to Church's Chicken and its subsidiaries, affiliates, officers, directors, employees, and agents.
• "User," "you," or "your" refers to any individual or entity accessing or using our Services.
• "Services" refers to our website, mobile applications, food delivery services, catering services, and all related offerings.
• "Content" refers to all text, images, videos, audio, software, and other materials available through our Services.
• "Website" refers to our primary domain churchschickens.digital and all associated subdomains.
• "Order" refers to any purchase request submitted through our Services.
• "Delivery Zone" refers to the geographical areas where we provide delivery services.

3. Use of Services

3.1 Permitted Use

You may use our Services for the following purposes:

• Personal, Non-Commercial Use: Browsing our menu, placing orders for personal consumption, and accessing information about our services.
• Compliance with Laws: All use must comply with applicable local, state, federal, and international laws and regulations.
• Accurate Information: Providing truthful and accurate information when creating accounts, placing orders, or communicating with us.
• Authorized Transactions: Using only payment methods that you are authorized to use.

3.2 Prohibited Use

You are strictly prohibited from:

• Illegal Activities: Using our Services for any unlawful purpose or in violation of any applicable laws.
• Harmful Behavior: Engaging in conduct that could harm, disable, overburden, or impair our Services or interfere with other users' enjoyment of our Services.
• Unauthorized Access: Attempting to gain unauthorized access to our systems, accounts, or networks.
• Intellectual Property Violations: Using our trademarks, copyrights, or other intellectual property without permission.
• Spam and Solicitation: Sending unsolicited communications or using our Services to distribute spam.
• False Information: Providing false, misleading, or deceptive information.
• System Interference: Using automated systems, robots, or other means to access our Services in a manner that could damage or interfere with our operations.
• Commercial Exploitation: Reselling or redistributing our products or services without authorization.

4. User Accounts

Registration Requirements: To access certain features of our Services, you may need to create an account. During registration, you must provide accurate, current, and complete information as requested.

Account Security: You are solely responsible for maintaining the security of your account credentials. We recommend using a strong password and keeping your login information confidential. You must not share your account with others.

Accurate Information: You agree to keep your account information accurate and up-to-date. This includes your contact information, delivery addresses, and payment methods.

One Account Per Person: Each individual may maintain only one active account unless specifically authorized by us in writing.

Account Termination Rights: We reserve the right to suspend or terminate your account at any time for violation of these Terms or other reasons deemed appropriate by us, including suspicious activity or fraud prevention.

5. Products and Services

5.1 Food Safety and Quality Standards

We are committed to maintaining the highest food safety and hygiene standards. All our food preparation follows applicable health department regulations and industry best practices. However, we cannot guarantee that our food products are suitable for individuals with specific allergies or dietary restrictions.

5.2 Allergen Information

Allergen Disclaimer: Our menu items may contain or come into contact with common allergens including but not limited to wheat, dairy, eggs, soy, nuts, and shellfish. If you have food allergies or dietary restrictions, please inform us when placing your order. However, we cannot guarantee that any menu item is completely free from allergens due to shared preparation areas.

5.3 Product Descriptions and Pricing

We strive to provide accurate descriptions and pricing for all menu items. However, we reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

5.4 Order Acceptance and Processing

Order Confirmation: Your order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion. Order confirmation will be sent via email or SMS.

Minimum Order Requirements: Minimum order values may apply for delivery services and may vary by location and time of day.

Order Modifications: Orders may be modified or cancelled within a limited time after placement, subject to our cancellation policy. Once food preparation has begun, modifications may not be possible.

5.5 Delivery Terms and Timing

Delivery Zones: Delivery is available only within our designated delivery zones. We reserve the right to modify delivery areas at any time.

Delivery Times: Estimated delivery times are approximate and may vary due to weather, traffic, order volume, and other factors beyond our control.

Temperature-Sensitive Handling: We take care to maintain appropriate temperatures during delivery, but we cannot guarantee food temperature upon arrival, especially during extreme weather conditions or delays.

5.6 Payment Terms

Payment is due at the time of order placement. We accept major credit cards, debit cards, and other payment methods as displayed during checkout. You authorize us to charge the payment method provided for your order total, including taxes, fees, and tips.

5.7 Returns and Refunds

For detailed information about our refund policy, please refer to our separate Refund Policy page. Generally, refunds are considered on a case-by-case basis for issues related to food quality, incorrect orders, or delivery problems.

6. Intellectual Property

Our Ownership: All content, features, and functionality of our Services, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, and software, are the exclusive property of Church's Chicken or our licensors and are protected by copyright, trademark, and other intellectual property laws.

Limited License: We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes in accordance with these Terms.

User Content License: By submitting content to our Services (such as reviews, comments, or photos), you grant us a worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content.

Copyright Infringement: If you believe your copyright has been infringed, please contact us at [email protected] with detailed information about the alleged infringement.

7. User Content

Your Responsibility: You are solely responsible for any content you submit, post, or transmit through our Services. This includes reviews, comments, photos, and other user-generated content.

License Grant: By submitting content, you represent that you own or have the right to use such content and grant us the rights described in Section 6.

Prohibited Content: You may not submit content that is:

• Illegal, harmful, threatening, abusive, or harassing
• Defamatory, vulgar, obscene, or invasive of privacy
• Discriminatory or promotes hatred or violence
• Infringes intellectual property rights
• Contains spam or commercial solicitations
• Contains viruses or other harmful code

Content Removal: We reserve the right to remove any user content that violates these Terms or is otherwise objectionable, without notice.

No Endorsement: We do not endorse user content and are not responsible for its accuracy or reliability.

8. Disclaimers

"As Is" Service: Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Service Availability: We do not warrant that our Services will be uninterrupted, timely, secure, or error-free. We may suspend or discontinue any part of our Services at any time without notice.

Third-Party Content: We are not responsible for the accuracy, completeness, or reliability of third-party content, including reviews, ratings, or external websites linked from our Services.

Professional Advice: Our Services are not intended to provide professional advice. Any health, dietary, or nutritional information provided is for general informational purposes only.

9. Limitation of Liability

Maximum Liability: To the fullest extent permitted by law, our total liability to you for all claims arising from or relating to our Services shall not exceed the amount you paid us in the twelve months preceding the claim.

Excluded Damages: We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, regardless of the theory of liability.

Essential Purpose: If any limited remedy fails of its essential purpose, this limitation of liability shall nevertheless apply.

Jurisdictional Variations: Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.

10. Indemnification

Your Indemnification: You agree to indemnify, defend, and hold harmless Church's Chicken and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit or transmit
• Your negligent or wrongful conduct

Defense and Settlement: We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense.

Survival: This indemnification obligation shall survive termination of these Terms.

11. Third-Party Links and Services

Third-Party Content: Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by us.

No Responsibility: We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services.

Third-Party Terms: Your interactions with third-party services are governed by their respective terms and conditions.

No Endorsement: The inclusion of any link does not imply endorsement by us of the linked site or service.

12. Termination

Our Right to Terminate: We may terminate or suspend your access to our Services immediately, without prior notice, for any reason, including breach of these Terms.

Your Right to Terminate: You may stop using our Services at any time. If you have an account, you may delete it through your account settings or by contacting us.

Effect of Termination: Upon termination, your right to use our Services will cease immediately. All provisions that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

Data Retention: We may retain certain information after termination as required by law or for legitimate business purposes.

13. Governing Law and Disputes

Applicable Law: These Terms and any disputes arising out of or relating to our Services shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to conflict of law principles.

Jurisdiction and Venue: Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Harris County, Texas, and you hereby consent to personal jurisdiction and venue therein.

Dispute Resolution: Before filing any formal legal proceeding, you agree to attempt to resolve any dispute through direct communication with us at [email protected].

Time Limitation: Any claim or cause of action arising out of or related to our Services must be filed within one year after such claim or cause of action arose.

14. Changes to Terms

Right to Modify: We reserve the right to modify these Terms at any time in our sole discretion. Modifications may be necessary due to changes in law, our business practices, or other reasons.

Notification: We will notify you of significant changes by posting the updated Terms on our website and updating the effective date. For material changes, we may also send notice via email or other communication methods.

Acceptance: Your continued use of our Services after the effective date of updated Terms constitutes acceptance of the changes.

Review Responsibility: It is your responsibility to review these Terms periodically for updates.

15. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy and any other legal notices published on our Services, constitute the entire agreement between you and us concerning our Services.

Severability: If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Waiver: Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment: You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

Force Majeure: We shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control.

Headings: The section headings in these Terms are for convenience only and have no legal or contractual effect.

16. Contact Information

If you have any questions about these Terms or our Services, please contact us:

Response Times: We strive to respond to all inquiries within 24-48 hours during business days. For urgent matters related to active orders, please call our phone number for immediate assistance.